Liability Unit Manager
Job ID #: 4638 Location: Syracuse, NY
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 1 - 3 Years
Relocation Provided: No
Job Description
“Our Policy is Performance”
Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.
Apply today and discover:
- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
· How we build unique relationships with our Employees, Agent Partners and Customers.
?what it’s like to work for the best insurance company in the industry!!!
The Hanover Insurance Group is seeking a Liability Unit Manager in our Syracuse, NY.
Overview/Summary:
Responsible for daily oversight of the unit, manage and lead team of employees, and build a highly engaged workforce to achieve the key business strategies of the organization through effective front line claims handling. Demonstrate the knowledge and skills to deliver effective performance management, communication, relationship building, decision making, and customer service. Responsible for assessing the present and future resource needs for employees and provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce.
Responsibilities/Essential Functions:
- Ongoing activities associated with work product quality
- Accountable for monitoring and assessing employee performance through spot checks, file reviews, ad hoc reports and other methods. Provide feedback and coaching and take appropriate action.
- Track and monitor customer surveys to ensure employees are providing exceptional service.
- Solicit and act on internal customer feedback on escalated claims.
- Monitor and control expenses related to claim handling activities.
- Manage according to established expense, reserve and settlement authority levels.
Talent/Performance Management:
- Responsible to monitor volume and business plans, make timely staffing recommendations within established models and participate in identifying the ideal candidate.
- Responsible to identify and provide developmental opportunities through coaching and mentoring.
- Recognizes opportunities for technical and industry training as part of a personal and professional development program.
- Work with employees on performance management by setting cascading goals, giving and receiving feedback, documenting and delivering performance reviews, addressing performance issues, creating and implementing development plans while conforming to policies and other internal procedures.
- Responsible for salary administration recommendations that are directly linked to individual performance.
- Utilizes technology and talent management to increase efficiency and scalability to support corporate growth and service initiatives. Daily oversight of resources, workflow and processes
- Direct day to day operations which include tracking measures, analyzing reports, and reinforcing goals.
- Develop, recommend and implement continuous improvement initiatives which result in cost effective enhancements in quality and service. Builds positive relationships with internal/external customers to accomplish organizational goals
- Identify key issues and communicate to the proper audience in an appropriate and timely manner.
- Act as an expert resource for direct reports, other teams, business units and claims leadership.
- Collaborate with Distribution by participating in marketing meetings, agency and insured visits and other supporting activities.
- May lead and/or participate in initiatives that support claims strategies and financial goals.
Position Requirements
Essential Skills and Experience:
- Bachelors degree with related claims experience
- Effective problem solver, who anticipates issues, seeks out and analyzes information collaboratively to propose solutions. Takes ownership for a successful resolution.
- Anticipates needs of the customer and takes a proactive approach to ensure they are met.
- Hires and develops the right people in the right place at the right time to deliver exceptional claim handling results and quality service.
- Able to multi-task and reprioritize
- Effectively and creatively utilizes all resources (systems, people, etc.) to manage daily operations
- Strong people management skills, effective at coaching and motivating staff. Serves as a role model in building effective relationships
- Possess advanced claims technical knowledge combined with the ability to teach
- Excellent communicator; communicates frequently in a clear, concise manner
- Able to understand and articulate claims operations in a way that drives and achieves team(s) results
Desired skills and experience:
- Supervisory experience preferred but not required
- Proficient using MS Word and Excel and have good typing ability
Physical demands & work environment:
- Ability to use a personal computer and other standard office equipment.
- Ability to operate a motor vehicle.
- Ability to travel as necessary.
- Ability to sit and/or stand for extended periods (75%-90%)
Benefits To Joining The Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"
The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.
EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.
Job ID #: 4638 Location: Syracuse, NY
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 1 - 3 Years
Relocation Provided: No
Job Description
“Our Policy is Performance”
Hanover Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.
Apply today and discover:
- Why, in 2010, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
· How we build unique relationships with our Employees, Agent Partners and Customers.
?what it’s like to work for the best insurance company in the industry!!!
The Hanover Insurance Group is seeking a Liability Unit Manager in our Syracuse, NY.
Overview/Summary:
Responsible for daily oversight of the unit, manage and lead team of employees, and build a highly engaged workforce to achieve the key business strategies of the organization through effective front line claims handling. Demonstrate the knowledge and skills to deliver effective performance management, communication, relationship building, decision making, and customer service. Responsible for assessing the present and future resource needs for employees and provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce.
Responsibilities/Essential Functions:
- Ongoing activities associated with work product quality
- Accountable for monitoring and assessing employee performance through spot checks, file reviews, ad hoc reports and other methods. Provide feedback and coaching and take appropriate action.
- Track and monitor customer surveys to ensure employees are providing exceptional service.
- Solicit and act on internal customer feedback on escalated claims.
- Monitor and control expenses related to claim handling activities.
- Manage according to established expense, reserve and settlement authority levels.
Talent/Performance Management:
- Responsible to monitor volume and business plans, make timely staffing recommendations within established models and participate in identifying the ideal candidate.
- Responsible to identify and provide developmental opportunities through coaching and mentoring.
- Recognizes opportunities for technical and industry training as part of a personal and professional development program.
- Work with employees on performance management by setting cascading goals, giving and receiving feedback, documenting and delivering performance reviews, addressing performance issues, creating and implementing development plans while conforming to policies and other internal procedures.
- Responsible for salary administration recommendations that are directly linked to individual performance.
- Utilizes technology and talent management to increase efficiency and scalability to support corporate growth and service initiatives. Daily oversight of resources, workflow and processes
- Direct day to day operations which include tracking measures, analyzing reports, and reinforcing goals.
- Develop, recommend and implement continuous improvement initiatives which result in cost effective enhancements in quality and service. Builds positive relationships with internal/external customers to accomplish organizational goals
- Identify key issues and communicate to the proper audience in an appropriate and timely manner.
- Act as an expert resource for direct reports, other teams, business units and claims leadership.
- Collaborate with Distribution by participating in marketing meetings, agency and insured visits and other supporting activities.
- May lead and/or participate in initiatives that support claims strategies and financial goals.
Position Requirements
Essential Skills and Experience:
- Bachelors degree with related claims experience
- Effective problem solver, who anticipates issues, seeks out and analyzes information collaboratively to propose solutions. Takes ownership for a successful resolution.
- Anticipates needs of the customer and takes a proactive approach to ensure they are met.
- Hires and develops the right people in the right place at the right time to deliver exceptional claim handling results and quality service.
- Able to multi-task and reprioritize
- Effectively and creatively utilizes all resources (systems, people, etc.) to manage daily operations
- Strong people management skills, effective at coaching and motivating staff. Serves as a role model in building effective relationships
- Possess advanced claims technical knowledge combined with the ability to teach
- Excellent communicator; communicates frequently in a clear, concise manner
- Able to understand and articulate claims operations in a way that drives and achieves team(s) results
Desired skills and experience:
- Supervisory experience preferred but not required
- Proficient using MS Word and Excel and have good typing ability
Physical demands & work environment:
- Ability to use a personal computer and other standard office equipment.
- Ability to operate a motor vehicle.
- Ability to travel as necessary.
- Ability to sit and/or stand for extended periods (75%-90%)
Benefits To Joining The Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"
The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.
EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.