Claims Adjuster
Job ID #: 8510 Location: Syracuse, NY
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 1 - 3 Years
Relocation Provided: No
Job Description
Where Great People Build Successful Careers.
The Hanover is seeking an Claims Adjuster to join our growing team in our Syracuse, NY office.
Summary:
Responsible for the investigation, negotiation and resolution of claims in accordance with policy provisions, best practices and jurisdictional requirements. Includes the input of claim data and guiding insureds and claimants through the claim process and options.
Responsibilities:
- Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits.
- Works within specific limits and authority on assignments of moderate technical complexity.
- Prior total loss handling preferred.
- Uses discretion and independent judgment in claim handling.
- Possesses functional knowledge and skills reflective of fully competent practitioner.
- Identifies possibly suspicious claims.
- Investigates, analyzes, evaluates and negotiates personal and/or commercial lines claims of minimal to moderate complexity.
- Responsible for all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality and customer service.
- Implement and coordinate the most effective management techniques to mitigate loss and expense payments.
- Settlement and reserving authority levels are moderate.
- Take recorded statements, work with the Special Investigations Unit to resolve and negotiate settlement.
- May be required to have and maintain sufficient home-based internet connection.
Position Requirements
Requirements:
- Associates, Bachelor’s degree or equivalent experience preferred.
- Typically has 1 - 3 years experience.
- Possesses strong customer service skills and behaviors.
- Makes decisions in an informed, confident and timely manner.
- Maintains constructive working relationships despite differing perspectives.
- Exceptional customer service skills, strong organizational and time management skills.
- Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
- Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
- Understanding of applicable statutes, regulations and case law.
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Easily adapts to new or different changing situations, requirements or priorities.
- Cultivates an environment of teamwork and collaboration.
- Operates with latitude for un-reviewed action or decision.
- Computer experience (MS Office, excel, word, etc)
- Proficient using Claims systems (i.e. CSS, PMS, etc.)
Physical demands & work environment:
- Ability to use a personal computer and other standard office equipment
- Ability to travel as necessary.
- Ability to sit and/or stand for extended periods.
Recognized as one of America’s Best Employers by Forbes, The Hanover is proud to be among the top property and casualty insurers in the United States. The Hanover offers a collaborative environment where you’ll gain new experiences and grow your career. The Hanover offers comprehensive benefits to help you stay healthy, build financial security, and maintain work/life balance. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
EEO statement:
“The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.
Job ID #: 8510 Location: Syracuse, NY
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 1 - 3 Years
Relocation Provided: No
Job Description
Where Great People Build Successful Careers.
The Hanover is seeking an Claims Adjuster to join our growing team in our Syracuse, NY office.
Summary:
Responsible for the investigation, negotiation and resolution of claims in accordance with policy provisions, best practices and jurisdictional requirements. Includes the input of claim data and guiding insureds and claimants through the claim process and options.
Responsibilities:
- Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits.
- Works within specific limits and authority on assignments of moderate technical complexity.
- Prior total loss handling preferred.
- Uses discretion and independent judgment in claim handling.
- Possesses functional knowledge and skills reflective of fully competent practitioner.
- Identifies possibly suspicious claims.
- Investigates, analyzes, evaluates and negotiates personal and/or commercial lines claims of minimal to moderate complexity.
- Responsible for all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality and customer service.
- Implement and coordinate the most effective management techniques to mitigate loss and expense payments.
- Settlement and reserving authority levels are moderate.
- Take recorded statements, work with the Special Investigations Unit to resolve and negotiate settlement.
- May be required to have and maintain sufficient home-based internet connection.
Position Requirements
Requirements:
- Associates, Bachelor’s degree or equivalent experience preferred.
- Typically has 1 - 3 years experience.
- Possesses strong customer service skills and behaviors.
- Makes decisions in an informed, confident and timely manner.
- Maintains constructive working relationships despite differing perspectives.
- Exceptional customer service skills, strong organizational and time management skills.
- Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
- Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
- Understanding of applicable statutes, regulations and case law.
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Easily adapts to new or different changing situations, requirements or priorities.
- Cultivates an environment of teamwork and collaboration.
- Operates with latitude for un-reviewed action or decision.
- Computer experience (MS Office, excel, word, etc)
- Proficient using Claims systems (i.e. CSS, PMS, etc.)
Physical demands & work environment:
- Ability to use a personal computer and other standard office equipment
- Ability to travel as necessary.
- Ability to sit and/or stand for extended periods.
Recognized as one of America’s Best Employers by Forbes, The Hanover is proud to be among the top property and casualty insurers in the United States. The Hanover offers a collaborative environment where you’ll gain new experiences and grow your career. The Hanover offers comprehensive benefits to help you stay healthy, build financial security, and maintain work/life balance. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
EEO statement:
“The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.