Assoc Territory Sales Mgr PL - USNY
Job ID #: 5181 Location: Syracuse, NY
Functional Area: Business Development SBU: 16000 - Downstate NY Branch
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 3 - 5 Years
Relocation Provided:
Job Description
The Hanover Insurance Group is seeking Associate Territory Sales Manager for the our upstate New York office.
Position Overview/Summary:
Partner with the Territorial Sales Manager in the coordination and execution of agency prospecting, agency on boarding, shareshift, agency training, meeting set up, and agency marketing designed to improve agency satisfaction, CSR loyalty and engagement. Provide the CSR/Agency with training on all Hanover systems including billing and POS. Responds to agent service questions and coordinate in resolving problems with Underwriting and First Contact. Travel with TSM within assigned territory to meet with CSR/Agents.
Responsibilities/Essential Functions:
- Develop and execute a training/onboarding plan for all new appointments within the assigned territory, so that new agents are issuing Hanover policies within first month of appointment.
- Execute and manage marketing campaigns for TSMs if needed
- Provide consolidation support such as: scheduling and facilitating kick-off meetings, developing timelines, ensuring timelines are adhered to by agency, ensuring all declaration pages are pulled from the Agency in an agreed upon amount of time and participating in developing profitable growth through book rolls within existing and new independent agencies, Reviewing spreadsheet with agency and secure monthly issue order.
- Gather competitive intelligence data and drive understanding of competitors within the department
- Complete quotes for book rolls, (fast Starts, Competitiveness check).
- Create and distribute agency level communication for agents to include newsletters, web based messages, and other relevant forms of communication.
- Serve as a project leader to develop specific agency marketing plans for Heritage agencies.
- Provides training to reengage existing CSR/Agents on Hanover Systems
- Provide sales focused training for groups of agents as needed
- Educate and train agency staff on Hanover product suite/capabilities
- Prepare for and execute statewide agency meetings
- Provide customer service to agencies on any questions related to Hanover capabilities; process issues, resolving problems, etc.
- Work with the TSM to create and deliver sales presentations
- Work with the agencies on any questions related to Hanover capabilities, bookroll process, resolving problems, etc.
- Manage agency compliance with Company business processes
- May directly manage a small group of agents requiring maintenance support.
- Perform other duties as required
Required Skills, Key Competencies and Experience:
- Bachelor’s degree or equivalent experience
- Typically 2 to 5 years of experience
- P&C knowledge preferred
- Dedicated to meeting the expectations and requirements of internal and external customers
- Makes decisions in an informed, confident and timely manner
- Maintains constructive working relationships despite differing perspectives
- Strong organizational and time management skills
- Ability to negotiate skillfully, effectively influence and persuade other
- Considers the perspectives of others and gives them credibility
- Demonstrates strong written and verbal communication skills, specifically, strong at formally and informally presenting to others. Promotes and facilitates free and open communication.
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Easily adapts to new or different changing situations, requirements or priorities.
- Demonstrates product knowledge of both Company and industry P&C, products
- Cultivates an environment of teamwork and collaboration
- Computer experience (MS Office, excel, word, etc)
- Excellent computer skills, including MS Office, TAP and POS
Physical Demands and Work Environment:
Ability to use a personal computer and other standard office equipment
Ability to sit and/or stand for extended periods
Ability to travel as necessary. (Travel estimated at 50 to 60% of time).
EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The company is willing to provide reasonable accommodation to all qualified disabled persons in order to assist them in performing the essential functions of their positions. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve in the workplace.
Position Requirements
Job ID #: 5181 Location: Syracuse, NY
Functional Area: Business Development SBU: 16000 - Downstate NY Branch
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 3 - 5 Years
Relocation Provided:
Job Description
The Hanover Insurance Group is seeking Associate Territory Sales Manager for the our upstate New York office.
Position Overview/Summary:
Partner with the Territorial Sales Manager in the coordination and execution of agency prospecting, agency on boarding, shareshift, agency training, meeting set up, and agency marketing designed to improve agency satisfaction, CSR loyalty and engagement. Provide the CSR/Agency with training on all Hanover systems including billing and POS. Responds to agent service questions and coordinate in resolving problems with Underwriting and First Contact. Travel with TSM within assigned territory to meet with CSR/Agents.
Responsibilities/Essential Functions:
- Develop and execute a training/onboarding plan for all new appointments within the assigned territory, so that new agents are issuing Hanover policies within first month of appointment.
- Execute and manage marketing campaigns for TSMs if needed
- Provide consolidation support such as: scheduling and facilitating kick-off meetings, developing timelines, ensuring timelines are adhered to by agency, ensuring all declaration pages are pulled from the Agency in an agreed upon amount of time and participating in developing profitable growth through book rolls within existing and new independent agencies, Reviewing spreadsheet with agency and secure monthly issue order.
- Gather competitive intelligence data and drive understanding of competitors within the department
- Complete quotes for book rolls, (fast Starts, Competitiveness check).
- Create and distribute agency level communication for agents to include newsletters, web based messages, and other relevant forms of communication.
- Serve as a project leader to develop specific agency marketing plans for Heritage agencies.
- Provides training to reengage existing CSR/Agents on Hanover Systems
- Provide sales focused training for groups of agents as needed
- Educate and train agency staff on Hanover product suite/capabilities
- Prepare for and execute statewide agency meetings
- Provide customer service to agencies on any questions related to Hanover capabilities; process issues, resolving problems, etc.
- Work with the TSM to create and deliver sales presentations
- Work with the agencies on any questions related to Hanover capabilities, bookroll process, resolving problems, etc.
- Manage agency compliance with Company business processes
- May directly manage a small group of agents requiring maintenance support.
- Perform other duties as required
Required Skills, Key Competencies and Experience:
- Bachelor’s degree or equivalent experience
- Typically 2 to 5 years of experience
- P&C knowledge preferred
- Dedicated to meeting the expectations and requirements of internal and external customers
- Makes decisions in an informed, confident and timely manner
- Maintains constructive working relationships despite differing perspectives
- Strong organizational and time management skills
- Ability to negotiate skillfully, effectively influence and persuade other
- Considers the perspectives of others and gives them credibility
- Demonstrates strong written and verbal communication skills, specifically, strong at formally and informally presenting to others. Promotes and facilitates free and open communication.
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Easily adapts to new or different changing situations, requirements or priorities.
- Demonstrates product knowledge of both Company and industry P&C, products
- Cultivates an environment of teamwork and collaboration
- Computer experience (MS Office, excel, word, etc)
- Excellent computer skills, including MS Office, TAP and POS
Physical Demands and Work Environment:
Ability to use a personal computer and other standard office equipment
Ability to sit and/or stand for extended periods
Ability to travel as necessary. (Travel estimated at 50 to 60% of time).
EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The company is willing to provide reasonable accommodation to all qualified disabled persons in order to assist them in performing the essential functions of their positions. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve in the workplace.
Position Requirements