MM Underwriting Tech
Job ID #: 7615 Location: Syracuse, NY
Functional Area: Underwriting SBU: 85620 - Enterprise Support Services
Position Type: Full - Time
Education Required: High School Diploma
Experience Required: Not Indicated
Relocation Provided: No
Job Description
Where Great People Build Successful Careers.
The Hanover is seeking a Middle Market UW Technician to join our growing team in our Syracuse, NY office.
Recognized as one of America’s Best Employers by Forbes and as one of the Best Places to Work in Insurance by Business Insurance, The Hanover is proud to be among the top property and casualty insurers in the United States. The Hanover offers a collaborative environment where you’ll gain new experiences and grow your career. The Hanover offers comprehensive benefits to help you stay healthy, build financial security, and maintain work/life balance. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
Join our winning culture and help us advance our journey to be the best company in our business.
Position summary:
Responsible for supporting the Middle Market Underwriters by servicing accounts for their assigned books of business. May be responsible for handling a renewal book within underwriting authority levels that falls outside of an underwriting filter. Works to strengthen agency relationships in conjunction with the MM underwriter.
Responsibilities:
- Applies fundamental underwriting concepts including risk selection, exposure and hazard identification and control, coverage implications, pricing, and loss analysis as appropriate.
- Communicates effectively with internal and external contact. Instills a sense of ownership in their assigned book of business and responsibilities.
- Actively involved in team structure and dynamics.
- Within their authority statement and in conjunction with assigned underwriter, may manage a subset book of renewals (falling outside of filter) including exposure analysis, evaluation of changes, and pricing, for final negotiation and proposal to agency.
- Outside of authority level, manages renewal preparation for assigned territory/underwriters including: Updating information (MVR analysis, ITV, financial data, losses, renewal applications, etc) for complete analysis and recommendation to Underwriter.
- Follow up on outstanding issues (i.e. loss control recommendations, etc.)
- Follow up on prequotes from rating.
- Requoting within current systems as needed with requotes limited to adjustment of credits, debits, or deductibles or any requotes that can be completed within set time frame.
- Completes renewal proposals as requested.
- Provides final instructions for renewal processing.
- Completes file documentation according to best practices guidelines.
- Manages midterm transactions of assigned book of business including:
- Handling endorsements that fall outside of the endorsement authority letter of rating and within UT authority statement.
- Handling cancellations or assisting underwriters with nonrenewal requests. Reviews outstanding loss control recommendations and follows through with agent for satisfactory outcome.
- Reviews premium audit results and issues and takes appropriate action.
- Facilitates completion of all work items within service standards.
- Responds to agent service questions and handles problems and service issues to a satisfactory resolution Supports Underwriter in stewardship process, as appropriate.
Supports the Underwriters in new business activities:
- Triages submissions including validation of market Segment and identification of duplicate submissions.
- Creates ARF and completes missing or requested information with recommendation made to UW for their review. Assists Underwriter in pipeline management for qualified submissions. Provides declination letters on selected accounts as requested by underwriter. Manages quoting and issuing cycle Key Measures of Success: Provide UT support to assigned Underwriter(s) on new business submissions and renewal accounts to achieve new business, total written premium and retention goals aligned with assigned Underwriter(s).
Support of UW profitability objectives:
- For UTs with a letter of authority: Quality of Renewal Book and appropriately executes within authority level. Service metrics, aligned with workflows and UT best practices. Agency relationships and service experience as measured by agency feedback.
Position Requirements
- Associates Degree or equivalent 2+ years of insurance industry experience.
- Account Servicing in support of new business and renewal pricing objectives.
- Demonstrates superior problem solving skills, knows how to find missing information.
- Attention to detail.
- Underwriting knowledge and awareness of how the various roles/functions fit together and why each are important.
- Demonstrates solid understanding of basic exposure/control analysis and coverage.
- Excellent customer service, and phone skills
- Strong computer skills, including email, windows interface, etc.
Key Competencies
- Information Seeking - Thoroughly investigates and researches multiple sources to expose details and complete information about resources, issues, problems, and so forth. Conducts in-depth research, asks probing questions, and transcends surface issues.
- Self-Management - Effectively plans and organizes their work to achieve desired outcomes. Demonstrates flexibility in applying different approaches to changing work demands. Is confident of own abilities to meet challenges and can maintain performance under stress. Seeks improvement through learning, development and feedback.
- Problem Solving - Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems in a timely manner.
- Time Management - Approaches work systematically by monitoring and checking work or information and effectively managing time.
Benefits to joining The Hanover’s team:
- Competitive pay and benefits, including medical, dental, life and disability insurance, generous time off with pay and adoption assistance
- Retirement/401(k) program, including 100 percent company match up to first six percent of pay
- Employee Stock Purchase Plan (ESPP) with 10 percent discount on company stock
- Wellness programs, including non-smoker discount, weight loss programs and one-on-one counseling
- Employee development/education assistance and professional/industry designation programs and reimbursement
The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for over 160 years. The company maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.
EEO statement:
“The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
Job ID #: 7615 Location: Syracuse, NY
Functional Area: Underwriting SBU: 85620 - Enterprise Support Services
Position Type: Full - Time
Education Required: High School Diploma
Experience Required: Not Indicated
Relocation Provided: No
Job Description
Where Great People Build Successful Careers.
The Hanover is seeking a Middle Market UW Technician to join our growing team in our Syracuse, NY office.
Recognized as one of America’s Best Employers by Forbes and as one of the Best Places to Work in Insurance by Business Insurance, The Hanover is proud to be among the top property and casualty insurers in the United States. The Hanover offers a collaborative environment where you’ll gain new experiences and grow your career. The Hanover offers comprehensive benefits to help you stay healthy, build financial security, and maintain work/life balance. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
Join our winning culture and help us advance our journey to be the best company in our business.
Position summary:
Responsible for supporting the Middle Market Underwriters by servicing accounts for their assigned books of business. May be responsible for handling a renewal book within underwriting authority levels that falls outside of an underwriting filter. Works to strengthen agency relationships in conjunction with the MM underwriter.
Responsibilities:
- Applies fundamental underwriting concepts including risk selection, exposure and hazard identification and control, coverage implications, pricing, and loss analysis as appropriate.
- Communicates effectively with internal and external contact. Instills a sense of ownership in their assigned book of business and responsibilities.
- Actively involved in team structure and dynamics.
- Within their authority statement and in conjunction with assigned underwriter, may manage a subset book of renewals (falling outside of filter) including exposure analysis, evaluation of changes, and pricing, for final negotiation and proposal to agency.
- Outside of authority level, manages renewal preparation for assigned territory/underwriters including: Updating information (MVR analysis, ITV, financial data, losses, renewal applications, etc) for complete analysis and recommendation to Underwriter.
- Follow up on outstanding issues (i.e. loss control recommendations, etc.)
- Follow up on prequotes from rating.
- Requoting within current systems as needed with requotes limited to adjustment of credits, debits, or deductibles or any requotes that can be completed within set time frame.
- Completes renewal proposals as requested.
- Provides final instructions for renewal processing.
- Completes file documentation according to best practices guidelines.
- Manages midterm transactions of assigned book of business including:
- Handling endorsements that fall outside of the endorsement authority letter of rating and within UT authority statement.
- Handling cancellations or assisting underwriters with nonrenewal requests. Reviews outstanding loss control recommendations and follows through with agent for satisfactory outcome.
- Reviews premium audit results and issues and takes appropriate action.
- Facilitates completion of all work items within service standards.
- Responds to agent service questions and handles problems and service issues to a satisfactory resolution Supports Underwriter in stewardship process, as appropriate.
Supports the Underwriters in new business activities:
- Triages submissions including validation of market Segment and identification of duplicate submissions.
- Creates ARF and completes missing or requested information with recommendation made to UW for their review. Assists Underwriter in pipeline management for qualified submissions. Provides declination letters on selected accounts as requested by underwriter. Manages quoting and issuing cycle Key Measures of Success: Provide UT support to assigned Underwriter(s) on new business submissions and renewal accounts to achieve new business, total written premium and retention goals aligned with assigned Underwriter(s).
Support of UW profitability objectives:
- For UTs with a letter of authority: Quality of Renewal Book and appropriately executes within authority level. Service metrics, aligned with workflows and UT best practices. Agency relationships and service experience as measured by agency feedback.
Position Requirements
- Associates Degree or equivalent 2+ years of insurance industry experience.
- Account Servicing in support of new business and renewal pricing objectives.
- Demonstrates superior problem solving skills, knows how to find missing information.
- Attention to detail.
- Underwriting knowledge and awareness of how the various roles/functions fit together and why each are important.
- Demonstrates solid understanding of basic exposure/control analysis and coverage.
- Excellent customer service, and phone skills
- Strong computer skills, including email, windows interface, etc.
Key Competencies
- Information Seeking - Thoroughly investigates and researches multiple sources to expose details and complete information about resources, issues, problems, and so forth. Conducts in-depth research, asks probing questions, and transcends surface issues.
- Self-Management - Effectively plans and organizes their work to achieve desired outcomes. Demonstrates flexibility in applying different approaches to changing work demands. Is confident of own abilities to meet challenges and can maintain performance under stress. Seeks improvement through learning, development and feedback.
- Problem Solving - Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems in a timely manner.
- Time Management - Approaches work systematically by monitoring and checking work or information and effectively managing time.
Benefits to joining The Hanover’s team:
- Competitive pay and benefits, including medical, dental, life and disability insurance, generous time off with pay and adoption assistance
- Retirement/401(k) program, including 100 percent company match up to first six percent of pay
- Employee Stock Purchase Plan (ESPP) with 10 percent discount on company stock
- Wellness programs, including non-smoker discount, weight loss programs and one-on-one counseling
- Employee development/education assistance and professional/industry designation programs and reimbursement
The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for over 160 years. The company maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.
EEO statement:
“The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”