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Associate Auto Adjuster (willing to train) (Syracuse, NY, US)

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Associate Auto Adjuster (willing to train)

Job ID #: 6640 Location: Syracuse, NY
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: Less than 1 year
Relocation Provided:

Job Description

“Where Great People Build Successful Careers!”

The Hanover Insurance Group is seeking an Associate Auto Adjuster to join our growing team in our Syracuse, NY regional claims office.

Proud history…Smart growth…The best company for outstanding professionals.

Recognized in 2014 by Business Insurance as a Best Places to Work, The Hanover is proud to be among the top 25 property and casualty insurers in the United States. The company employs more than 5,000 dedicated and experienced professionals who are focused on a single vision—to create a world class company.

Join our winning culture and help us advance our journey to be the best company in our business.

Summary:

Responsible for the investigation, negotiation and resolution of claims in accordance with policy provisions, best practices and jurisdictional requirements. Includes the input of claim data and guiding insureds and claimants through the claim process and options.

Responsibilities/Essential Functions:

- Must have or secure and maintain appropriate states adjuster license (s) and continuing education credits
- Works within defined limits and authority on assignments of minimal complexity.
- Uses discretion and independent judgment in claim handling
- Possesses basic functional knowledge and skills reflective of study and/or on job development.
- Analyzes, evaluates and negotiates claims of minimal complexity
- Identifies possibly suspicious claims
- Scope of handling may be limited to Personal Lines claims
- Phone contact with customers is required to confirm cause, coverage, liability and damages
- Settlement and reserving authority levels are low and supervisory guidance is provided as appropriate
- Ongoing training may be necessary
- May be part of a formal training program
- Take recorded statements
- Work with the Special Investigations Unit to resolve and negotiate settlement
- May be required to have and maintain sufficient home-based internet connection

Position Requirements

Essential Skills and Experience:

- Bachelor’s Degree or equivalent experience.
- Typically has 0 to 1.5 years’ experience
- Possesses strong customer service skills and behaviors
- Makes decisions in an informed, confident and timely manner
- Maintains constructive working relationships despite differing perspectives
- Strong organizational and time management skills
- Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
- Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
- Understanding of applicable statutes, regulations and case law
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Easily adapts to new or different changing situations, requirements or priorities.
- Cultivates an environment of teamwork and collaboration
- Operates with latitude for un-reviewed action or decision.
- Proficient using MS Word and Excel and have good typing ability

Physical demands & work environment:

- Ability to use a personal computer and other standard office equipment
- Ability to travel as necessary
- Ability to sit and/or stand for extended periods

Benefits To Joining The Hanover Team:

- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.

The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for over 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.

EEO Statement

The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.

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