Auto Adjuster Trainee
Job ID #: 6317 Location: Syracuse, NY
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Associates Degree
Experience Required: Less than 1 year
Relocation Provided:
Job Description
Want to jump start your career at a top 25 Property and Casualty Insurance company
You’re in luck! The Hanover Insurance Group is looking for an Auto Adjuster Trainee, in Syracuse, NY!
As an Auto Adjuster trainee, you will play a vital role in our company’s success by providing a critical service to the business and its customers.
You will take part in our accelerated training program which builds a strong foundation for your personal growth and development within the organization. This training will give you a valuable and broad skill set that may be used within our Fortune 500 Company as well as the Property and Casualty Industry as a whole.
As a member of the claims team, you will work in a dynamic and fast paced environment, responsible for meeting and exceeding goals and metrics that drive the success of our claims organization.
What We Have:
- Competitive Base Pay Plus Annual Bonus
- Competitive Paid Time Off: Including 3 Weeks’ Vacation, Holidays, Family support and Sick Time
- Tuition Reimbursement
- Employee Development: Education Assistance and Professional/Industry Designation
- Health & Wellness Programs Including Health, Dental & Vision Insurance
- 401(K) Retirement Program With 6% Employer Match
What You Have:
- Bachelor’s degree (or working towards)
- Drive to meet goals and quality standards
- Commitment to obtain an Adjusters license after hire
- Passion for working with customers as well as collaborating with your claims team
- Excellent communication skills to talk customers though complex situations
- Ability to multi-task and adapt to new situations quickly
- Customer service environment experience
- Interest in in growing your career and drive to be a top performer
The Details:
The Auto Adjuster Trainee is responsible for performing claim processing and payment functions on non-complex claims for one or more lines of business in multiple states. Responsible for reviewing electronic claim files for completeness. Follows procedures for gathering missing information. Within specific guidelines is responsible for outbound calls with a level of satisfaction that meets or exceeds the customers’ expectations. This is accomplished by responding in a polite, professional manner, matching their needs with our services. This individual is under general supervision. Claims handled by this individual would not involve determining liability, questionable damages, investigation, personal injury or coverage issues.
Responsibilities:
- Develops recognition of coverages, claim processing requirements, and related data processing systems.
- Utilizing established guidelines obtains appraisals and other needed information from insured, advises insured as to proper course of action.
- Records additional information/data into the company’s network updating the electronic claim file.
- Applies basic communication skills to interpret caller’s inquiries and offers options.
- Sets up predetermined reserves on level 1 claim.
- Makes outbound call to insured to confirm next steps.
- Manages appraisal, rental, and vendor processes
- Collects and files bills/documentation and sends outbound correspondence as needed.
- Confirms claim resolution and amount of payment
- Mentors and trains less experienced claims staff.
- Ability to handle Claims Service Rep. activities as needed.
- Handles calls from phone queue and provides claim assistance.
- Ability to identify complex claims that need to be reassigned.
Position Requirements
Essential Skills and Experience:
- Associates degree required, Bachelor’s degree preferred
- One to three years of experience
- Dedicated to meeting the expectations and requirements of internal and external customers
- Understands the importance of developing and maintaining cooperative relationships with others
- Easily adapts to new, different, or changing situations, requirements, or priorities. Has an understanding and appreciation of individual differences
- Cultivates an environment of teamwork and collaboration
- Demonstrates a thorough understanding of claims process and lines of business
- Proficiency in using claims computer applications
- Exhibits prescribed service behaviors that include empathy, positive attitude and patience when communicating with customers
- Ability to develop solid working relationships with vendors and other business units
- Demonstrates attention to detail in order to follow up on kick start activities and gathering additional documentation
- Ability to mentor and develop others
- Strong time management and organizational skills
- Proficiency in using and toggling between multiple computer applications, dual screens and MS Office products (Word/Excel).
- Website navigation
Physical demands & work environment:
- Ability to use a personal computer, call center phone and other standard office equipment.
- Ability to sit and/or stand for extended periods (75%-90%)
- Able to perform in a dynamic environment
The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for over 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.
EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.
The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.
Job ID #: 6317 Location: Syracuse, NY
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Associates Degree
Experience Required: Less than 1 year
Relocation Provided:
Job Description
Want to jump start your career at a top 25 Property and Casualty Insurance company
You’re in luck! The Hanover Insurance Group is looking for an Auto Adjuster Trainee, in Syracuse, NY!
As an Auto Adjuster trainee, you will play a vital role in our company’s success by providing a critical service to the business and its customers.
You will take part in our accelerated training program which builds a strong foundation for your personal growth and development within the organization. This training will give you a valuable and broad skill set that may be used within our Fortune 500 Company as well as the Property and Casualty Industry as a whole.
As a member of the claims team, you will work in a dynamic and fast paced environment, responsible for meeting and exceeding goals and metrics that drive the success of our claims organization.
What We Have:
- Competitive Base Pay Plus Annual Bonus
- Competitive Paid Time Off: Including 3 Weeks’ Vacation, Holidays, Family support and Sick Time
- Tuition Reimbursement
- Employee Development: Education Assistance and Professional/Industry Designation
- Health & Wellness Programs Including Health, Dental & Vision Insurance
- 401(K) Retirement Program With 6% Employer Match
What You Have:
- Bachelor’s degree (or working towards)
- Drive to meet goals and quality standards
- Commitment to obtain an Adjusters license after hire
- Passion for working with customers as well as collaborating with your claims team
- Excellent communication skills to talk customers though complex situations
- Ability to multi-task and adapt to new situations quickly
- Customer service environment experience
- Interest in in growing your career and drive to be a top performer
The Details:
The Auto Adjuster Trainee is responsible for performing claim processing and payment functions on non-complex claims for one or more lines of business in multiple states. Responsible for reviewing electronic claim files for completeness. Follows procedures for gathering missing information. Within specific guidelines is responsible for outbound calls with a level of satisfaction that meets or exceeds the customers’ expectations. This is accomplished by responding in a polite, professional manner, matching their needs with our services. This individual is under general supervision. Claims handled by this individual would not involve determining liability, questionable damages, investigation, personal injury or coverage issues.
Responsibilities:
- Develops recognition of coverages, claim processing requirements, and related data processing systems.
- Utilizing established guidelines obtains appraisals and other needed information from insured, advises insured as to proper course of action.
- Records additional information/data into the company’s network updating the electronic claim file.
- Applies basic communication skills to interpret caller’s inquiries and offers options.
- Sets up predetermined reserves on level 1 claim.
- Makes outbound call to insured to confirm next steps.
- Manages appraisal, rental, and vendor processes
- Collects and files bills/documentation and sends outbound correspondence as needed.
- Confirms claim resolution and amount of payment
- Mentors and trains less experienced claims staff.
- Ability to handle Claims Service Rep. activities as needed.
- Handles calls from phone queue and provides claim assistance.
- Ability to identify complex claims that need to be reassigned.
Position Requirements
Essential Skills and Experience:
- Associates degree required, Bachelor’s degree preferred
- One to three years of experience
- Dedicated to meeting the expectations and requirements of internal and external customers
- Understands the importance of developing and maintaining cooperative relationships with others
- Easily adapts to new, different, or changing situations, requirements, or priorities. Has an understanding and appreciation of individual differences
- Cultivates an environment of teamwork and collaboration
- Demonstrates a thorough understanding of claims process and lines of business
- Proficiency in using claims computer applications
- Exhibits prescribed service behaviors that include empathy, positive attitude and patience when communicating with customers
- Ability to develop solid working relationships with vendors and other business units
- Demonstrates attention to detail in order to follow up on kick start activities and gathering additional documentation
- Ability to mentor and develop others
- Strong time management and organizational skills
- Proficiency in using and toggling between multiple computer applications, dual screens and MS Office products (Word/Excel).
- Website navigation
Physical demands & work environment:
- Ability to use a personal computer, call center phone and other standard office equipment.
- Ability to sit and/or stand for extended periods (75%-90%)
- Able to perform in a dynamic environment
The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for over 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.
EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.
The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.