Associate Auto Adjuster
Job ID #: 5443 Location: Syracuse, NY
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 1 - 3 Years
Relocation Provided: No
Job Description
“Our Policy is Performance”
Hanover & Citizens Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.
Apply today and discover:
- Why, in 2010 and 2011, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
- How we build unique relationships with our Employees, Agent Partners and Customers.
?what it’s like to work for the best insurance company in the industry!!!
The Hanover & Citizens Insurance Group is seeking an Associate Auto Adjuster in our Syracuse, NY office.
Position Overview: Responsible for the investigation, negotiation and resolution of claims in accordance with policy provisions, best practices and jurisdictional requirements. Includes the input of claim data and guiding insureds and claimants through the claim process and options. Includes taking recorded statements, identifying potential fraudulent claims and working with the Special Investigations Unit to resolve and negotiate settlement. Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits.
Responsibilities/Essential Functions:
- Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits.
- Works within specific limits and authority on assignments of moderate technical complexity.
- Uses discretion and independent judgment in claim handling
- Possesses functional knowledge and skills reflective of fully competent practitioner.
- Identifies possibly suspicious claims
- Investigates, analyzes, evaluates and negotiates personal and/or commercial lines claims of minimal to moderate complexity.
- Responsible for all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality and customer service.
- Implement and coordinate the most effective management techniques to mitigate loss and expense payments.
- Settlement and reserving authority levels are moderate.
- Take recorded statements
- Work with the Special Investigations Unit to resolve and negotiate settlement
- May be required to have and maintain sufficient home-based internet connection
Position Requirements
Essential Skills and Experience:
- Bachelors Degree or equivalent experience.
- Typically has 1 - 3 years experience, ideally with an insurance carrier.
- Possesses strong customer service skills and behaviors
- Makes decisions in an informed, confident and timely manner
- Maintains constructive working relationships despite differing perspectives
- Strong organizational and time management skills
- Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
- Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
- Understanding of applicable statutes, regulations and case law
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Easily adapts to new or different changing situations, requirements or priorities.
- Cultivates an environment of teamwork and collaboration
- Operates with latitude for un-reviewed action or decision.
- Computer experience (MS Office, excel, word, etc)
- Proficient using Claims systems (i.e. CSS, PMS, etc.)
Benefits To Joining The Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"
The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.
EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.
Job ID #: 5443 Location: Syracuse, NY
Functional Area: Claims SBU: 85100 - Risk Management Claims
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 1 - 3 Years
Relocation Provided: No
Job Description
“Our Policy is Performance”
Hanover & Citizens Insurance is a winning company comprised of outstanding professionals focused on a single vision: to be the very best in our business. At The Hanover you will have the opportunity to: Grow Your Career, Love What You Do and Be Valued for Your Contributions.
Apply today and discover:
- Why, in 2010 and 2011, we were recognized by The Boston Globe as a Top Places to Work and by Business Insurance as a Best Places to Work.
- How we continue to grow stronger through acquisitions, increased product offerings and unparalleled credit rating agency upgrades in the industry.
- How we build unique relationships with our Employees, Agent Partners and Customers.
?what it’s like to work for the best insurance company in the industry!!!
The Hanover & Citizens Insurance Group is seeking an Associate Auto Adjuster in our Syracuse, NY office.
Position Overview: Responsible for the investigation, negotiation and resolution of claims in accordance with policy provisions, best practices and jurisdictional requirements. Includes the input of claim data and guiding insureds and claimants through the claim process and options. Includes taking recorded statements, identifying potential fraudulent claims and working with the Special Investigations Unit to resolve and negotiate settlement. Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits.
Responsibilities/Essential Functions:
- Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits.
- Works within specific limits and authority on assignments of moderate technical complexity.
- Uses discretion and independent judgment in claim handling
- Possesses functional knowledge and skills reflective of fully competent practitioner.
- Identifies possibly suspicious claims
- Investigates, analyzes, evaluates and negotiates personal and/or commercial lines claims of minimal to moderate complexity.
- Responsible for all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality and customer service.
- Implement and coordinate the most effective management techniques to mitigate loss and expense payments.
- Settlement and reserving authority levels are moderate.
- Take recorded statements
- Work with the Special Investigations Unit to resolve and negotiate settlement
- May be required to have and maintain sufficient home-based internet connection
Position Requirements
Essential Skills and Experience:
- Bachelors Degree or equivalent experience.
- Typically has 1 - 3 years experience, ideally with an insurance carrier.
- Possesses strong customer service skills and behaviors
- Makes decisions in an informed, confident and timely manner
- Maintains constructive working relationships despite differing perspectives
- Strong organizational and time management skills
- Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
- Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
- Understanding of applicable statutes, regulations and case law
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Easily adapts to new or different changing situations, requirements or priorities.
- Cultivates an environment of teamwork and collaboration
- Operates with latitude for un-reviewed action or decision.
- Computer experience (MS Office, excel, word, etc)
- Proficient using Claims systems (i.e. CSS, PMS, etc.)
Benefits To Joining The Hanover Team:
- Competitive Pay and Benefits
- Retirement/401(k) Program
- Beneficiary and Ability Assist Programs
- Travel Assistance Program
- Adoption Benefit
- Wellness Programs
- Matching Education Gifts Plan
- Employee Development/Education Assistance and Professional/Industry Designation Programs
- Generous "Time Off With Pay"
The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.
EEO Statement
The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.